CORONAVIRUS (COVID-19) UPDATES
Since the introduction of mandatory face coverings on public transport and in shops, we have received numerous requests from patients to provide a letter to prove exemption. Unfortunately due to the high demand for this and current workload we are unable to provide a letter for this. We have also received guidance from the LMC which states "there is no legal requirement nor any expectation that individuals show any documentation if challenged. It is a matter for the police and the courts to interpret and to enforce the Regulations." Please see the link below for clarity from Disability Equality Scotland.
There was an issue with the practice receiveing some e-mails over the weekend of 20th June. This also continued on Monday 22nd June. The issue was highlighted to NHSLothian IT and investigated and was confirmed this was a National issue affecting most, if not all NHS Scotland GP practices.
If you sent us a prescription request through the website on the 20th, 21st or 22nd June we may not have received this. If you have not already received your prescitpion please contact the practice and we can check that we have received it. If we have not we will do out best to get thie request. Please be patient with admin staff. Sorry for any inconvenience.
Due to the current pandemic we will not be closing for the public holiday on Monday 4th May 2020. We will be operating with skeleton staff throughout the team to allow us to "open" but also give staff a much needed break.
Due to the current pandemic we will not be closing for the public holidays on Friday 10th and Monday 13th April 2020. We will be operating with skeleton staff throughout the team to allow us to "open" but also give staff a much needed break.
Registrations taken in on Wednesdays will not be processed until the Friday to reduce the risk of contamination. All registrations will be entered onto the system by the Monday afternoon.
We now have procedures in place to deal with new patient registrations through this time. Please read the following:
We will accept registrations on Wednesdays between 12.00-14.00 only. We have a cap on our registrations to ensure we keep our list size to a safe and manageable size. We can only take 25 new patients per week so spaces do go quickly. We will not ask for ID or proof of address during this time. All new registrations will be taken in via the window to the left of the front entrance. There is a poster on the window indicating which one. We ask that patients wishing to register form an orderly queue from the window to the car park ensuring that anybody waiting keeps a distance of 2 meters from other people.
Registration forms should be printed from this website ("How to Register With Us" tab). We ask all applicants to ensure the forms are filled in and signed where appropriate prior to coming to the practice to submit. This makes the registration process quicker and safer. Please bring your own pen in the event signatures have been missed. Please note we are unable to sign anybody up for Patient Online Services at this time as ID is required. We will contact patients at a later date to bring ID in for us to set an account up. If you opt in for the text service we can send you a text when we can start dealing with these requests.
As from 08.00 today, 23/03/2020 anybody with symptoms of/or queries regarding symptoms of COVID-19 should call NHS24 on 111 and NOT contact the practice. This service has been set up over the weekend and there has been a local HUB set up to deal with this. All calls will be screened by NHS24 and arrangements will be made if you require a face to face consultation. Please bear in mind that all services are experiencing a high volume of calls therefore there will be longer waiting times on the telephone. We thank all patients for their understanding and patience during this unprecedented time.
Please practice social distancing and self isolation if/when you develop any symptoms. If you have any symptoms then you must self isolate for 7 days. If you do not live alone, ALL members of your household needs to self isolation for 14 days from the first persons symptoms developing. If you require a self isolation note please visit https://111.nhs.uk/isolation-note. Please note due to the number of people needing to isolate and no diagnosis, the practice can not provide sick lines for self isolation.
All patients who have opted in for the text message service will receive a text message regarding this today.
Online prescriptions requests - please continue to use this service to order your medication. If you have not already signed up for our Patient Online Services (log in details required for this part of the website) you can still order medication using the old medication request tab - "UPDATED - Ordering Medication". Unfortunately we are unable to sign any new users up to Patient Online Services as we need to see ID and sign off the request sheet. This includes new and existing patients wishing to sign up for this. We apologise for any inconvenience.
All prebooked appointments have been cancelled and we are now operating on a telephone triage system only. If the GP does wish to see you face to face or if you are due a nursing procedure the clinician will contact you first to ensure it is safe for you to attend the practice. This system has not had prior planning as it has been changed over urgently due to the current circumstances. Please be patient with staff as this is new to all of us.
The practice has also taken the decision to lock the doors and only allow those patients who have already consulted via telephone with a GP or practice nurse prior to arrival. We have a duty of care to staff and patients.
All prescription requests should be made via this website. Please do not request medication early "just in case" you have to self isolate, your prescription will not be issued early. All prescriptions will be sent to local pharmacies for collection for the foreseeable future. If you have a specific local pharmacy preference please state this on your request. We will not give out prescriptions from the practice. Our local pharmacies have had an enormous increase in workload due to this but we are working closely with them. Please allow an additional 48 hours for your prescription to be ready to collect from the pharmacy.
Please still see the link below to NHS Inform for up to date information.
Please DO NOT come to the surgery or attend the hospital if you have a fever, dry cough, shortness of breath or flu like symptoms. Please call us on 0131 347 1860 or 111 out of hours.
To reduce the risk of cross contamination we ask all patients to avoid coming in to the practice unless absolutely necessary. Please order medication via our online services or your regular pharmacy (by telephone), telephone the practice with any enquiries or advice and new patient registration forms should be downloaded from this website where possible.
We have taken the decision to temporarily suspend all prebookable appointments from Monday 16th March 2020. If you already have a future appointment booked this will still take place unless you are contacted directly. If you require an appointment for a review or any nursing procedure in future please contact the practice nearer the time. Staff will be able to update you then on the processes in place.
We are sorry for any inconvenience caused at this time but it is important to keep patients and staff safe and try to reduce the risk of cross infection. We are reviewing our processes and assessing the situation on a daily basis.
For more information and updates please click here where you will be redirected to the NHS Inform website.
Thank you for your co-operation and patience at this time.