Please see the link below for helpful videos on community health care. https://www.nhsinform.scot/campaigns/your-community-health-care-services
Please see the link below for an overview of NHS services. https://www.nhsinform.scot/right-care
Re: Covid19 vaccinations.
We have not yet received our allocation of the
Oxford AstraZenaca Coronavirus vaccines.
GP Practices will be administering the vaccine to the
over 80’s ONLY.
Please do not contact the practice regarding vaccinations as we have no further information at present.
As soon as we know when our allocation is due to be delivered we will contact those eligible to arrange a date and time
to attend the practice.
CORONAVIRUS (COVID-19) UPDATES
We have experienced two power outages this morning which has affected the whole of Ardmillan Terrace. Please accept our apologies if this has affected you getting through or you have been cut off while on the telephone. We are unsure of the cause but are told it is not to do with the roadworks in the street. We will monitor this but hope for things to have settled.
The front doors remain closed to reduce footfall to the practice. Our phone lines are open as normal 08-00-18.00 Monday to Friday (CLOSED 12.00-13.00 on Tuesdays and Thursdays - Medical Emergencies ONLY). All contact must be via telephone in the first instance. If the GP needs to see you face to face they will arrange an appropriate time ensuring social distancing is followed in the waiting area.
We are operating a Telephone Triage appointment system. Please telephone the practice at 08.00 OR 11.00 for a same day slot. Please note we cannot book appointments for the GP in advance. Practice Nurse appointments remain the same, prebook only. All appointments must be made over the phone so please do not present at the practice asking to make an appointment.
Please note due to social distancing we are only allowing the patient who has an appointment in to the practice, no friends, partners etc. excluding parent/guardian, child, carer etc.
Please only arrive 5 minutes before your appointment time. If you arrive earlier you will be asked to stand outside. This is to ensure our waiting room is not over crowded.
We have recently had an intercom installed to assist with this. When admin staff check you have an appointment and buzz you in (automatic doors will open) please use the hand gel provided and take a seat on one of the numbers on the waiting room couch. Please use the hand gel when leaving the practice.
All prescriptions should be requested via this website. When complete these are being sent to pharmacies so please state which local pharmacy you wish your prescription to be sent to. Non urgent prescriptions should be ready to collect from the pharmacy after 72 hours (not including the weekend). Urgent prescriptions will be e-mailed through to the pharmacy to enable pick up sooner. Sick lines are being sent to your home address.
We recommend that patients coming into the practice wear a face covering. We cannot provide face coverings so please bring your own.
Thank you for your patience and understanding through these difficult times. #StaySafe #NHS
If you are concerned you may have symptoms of COVID19 (Fever, New Persistent Cough, Shortness of Breath or Loss of Taste or Smell), do NOT call the practice. Please book a test via https://www.nhsinform.scot/. If you feel very unwell, call NHS24 on 111.
We have been informed by numerous patients recently that they have submitted a change of address/details form via our "Update Your Details" section on this website but their details have not been changed despite receiving a receipt via e-mail that this was received. We have investigated this matter and can now confirm there was an issue with the e-mail address used to send these notifications to us. All sections on this website have now been fixed.
If you have changed any of your contact details in the last 12 months via this method, please submit this again and we will check this has been amended. We are sorry for any inconvenience this has caused. Please do not contact the practice to check your address or contact details are correct, simply submit a new form.
We are fast approaching flu season 2020/2021. Due to social distancing and trying to keep footfall down in GP Practices, this years flu vaccinations will be given at designated walk in/drive through sites. All information will be posted on this website as soon as we have clarity from Scottish Government about arrangements.
Since the introduction of mandatory face coverings on public transport and in shops, we have received numerous requests from patients to provide a letter to prove exemption. Unfortunately due to the high demand for this and current workload we are unable to provide a letter for this. We have also received guidance from the LMC which states "there is no legal requirement nor any expectation that individuals show any documentation if challenged. It is a matter for the police and the courts to interpret and to enforce the Regulations." Please see the link below for clarity from Disability Equality Scotland.