Suggestion Box In Reception
We recently introduced a suggestion box in reception. This has been a great success. We have had numerous suggestions that we have been able to impliment.
We record all suggestions that are made and file them in the folder situated on the coffee table in the waiting area. All suggestions are acknowledged and dealt with as soon as possible. Once a suggestion is dealt with and put in place we display it on the board in reception for patients to see we have actioned them. Any suggestions that are made that we can not action are in the folder with the reasons why.
We encourage patients to give suggestions/feedback and appreciate all comments so far.